Privacy Policy

1.Who we are

Bakers District Bakery L.L.C (“Bakers District”, “we”, “us”) is a bakery registered in Dubai, United Arab Emirates (TRN 104617364500003), with its shop at Shop S28, Wasl Port Views Building 10, Al Mina Road, Jumeirah 1, Dubai. We decide how and why the personal information described in this policy is used, and we are responsible for it. You can reach us at kitchen@bakersdistrict.com or on +971 4 874 0009.

2.Information we collect

We collect only what we need to serve you:

• When you order online: your name, mobile number, your table number for dine-in, the items you order, any notes you add, and when you placed the order.
• When you join or use our rewards programme: your name, mobile number and, if you add it, your email address; the stamps and points on your account; and the purchases, online or at our counter, that earned or used them.
• When you ask about business orders: your name, your company or venue, your WhatsApp number, the type of business and your message.
• When you contact us by phone, WhatsApp, email or Instagram: your contact details and what you send us.
• Automatically, when you use the website: your IP address, device and browser type, the pages you visit, an approximate location worked out from your IP address, and information from cookies and similar technologies (see Cookies).

We do not collect or store card numbers. Online orders are currently paid at our counter. Where we offer card payment online, it is handled by our payment provider, Ziina, and we receive only confirmation of the payment and limited card details such as the last four digits.

3.How we use your information

• To take and prepare your order, hand it over and contact you about it. We need this to fulfil our agreement with you.
• To run our rewards programme: recording stamps and points against your mobile number, and letting you see and use them.
• To answer your enquiries and, for business customers, to prepare quotations.
• To keep our accounts and meet our legal obligations, including UAE VAT record-keeping.
• To protect our customers and our business, for example by limiting how often orders can be placed from one connection or number, and by investigating misuse. This is in our legitimate interests.
• To understand how our website is used and improve it, and to measure how our advertising performs.
• To send you news about new flavours and our shop, only if you have asked us to. You can stop these at any time.

We do not sell your personal information. We do not use it to make decisions about you by automated means that have legal or similarly significant effects.

4.Who we share it with

Our shop and kitchen team see your order through our point-of-sale system so it can be made. We also use trusted service providers who process information on our behalf, under contract, and only for the purposes above:

We may also share information:

• with public authorities, when the law requires it, or to protect our rights, customers or staff;
• with a buyer or successor if our business is sold or restructured, who must protect it in the same way.

If you order through Talabat, Deliveroo or Careem, those platforms are responsible for the information you give them, and their own privacy policies apply.

5.International transfers

Some of our providers store information outside the United Arab Emirates, mainly in the United States. When we transfer personal information abroad, we do so as permitted by applicable UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, and we rely on our providers’ contractual commitments to keep it secure.

6.How long we keep it

• Orders and purchases: for as long as UAE law requires us to keep accounting and tax records (at least five years), then deleted or anonymised.
• Rewards membership: while you are a member. If you ask us to close it, we delete or anonymise your details, apart from purchase records we must keep for our accounts.
• Enquiries and messages: up to two years after our last contact, unless they lead to an ongoing business relationship.
• Analytics:under our providers’ retention settings, up to 14 months for Google Analytics.
• On your device:our website keeps your cart and, once you have ordered, your name and number in your browser, so you don’t have to type them again. They stay on your device until you clear them in your browser settings.

7.Cookies and similar technologies

Cookies are small files a website stores in your browser. We use:

• Essential cookies and storage to keep you signed in to your rewards page, remember your cart and orders, and keep the site secure.
• Analytics cookies from Google Analytics (such as _ga) to understand how visitors use the site.
• Advertising cookies from the Meta Pixel (such as _fbp) to measure the effect of our advertising on Instagram and Facebook.

You can block or delete cookies in your browser settings. The website will still work, though you may need to enter some details again.

8.Your rights

Subject to UAE law, you can ask us to:

• give you a copy of the personal information we hold about you;
• correct information that is inaccurate or incomplete;
• delete your information, where we no longer need to keep it;
• restrict or stop using your information for certain purposes, or object to its use;
• provide your information in a commonly used, machine-readable format;
• withdraw your consent, for example to news messages, at any time.

To make a request, contact us at kitchen@bakersdistrict.com or on +971 4 874 0009. We may ask you to confirm your identity, for example with the mobile number on your account, and we will respond within 30 days. If you are not satisfied with our response, you can complain to the UAE Data Office.

9.Keeping your information safe

We protect your information with encrypted connections (HTTPS), access controls limited to the people who need it, and reputable providers. No system is completely secure, but we work to protect your information and will notify you and the relevant authorities of a breach where the law requires.

10.Children

Our website is not directed at children under 16, and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.

11.Changes to this policy

We will update this policy when our practices change, and change the date at the top of this page. If a change is significant, we will make it clear on our website.

12.Contact us

Bakers District Bakery L.L.C, Shop S28, Wasl Port Views Building 10, Al Mina Road, Jumeirah 1, Dubai, United Arab Emirates.
Email kitchen@bakersdistrict.com · Phone and WhatsApp +971 4 874 0009