Terms of Use and Sale

1.About us

bakersdistrict.com is run by Bakers District Bakery L.L.C (“Bakers District”, “we”, “us”), a bakery registered in Dubai, United Arab Emirates (TRN 104617364500003), with its shop at Shop S28, Wasl Port Views Building 10, Al Mina Road, Jumeirah 1, Dubai. You can reach us at kitchen@bakersdistrict.com or on +971 4 874 0009.

2.Using our website

You may use our website for lawful, personal purposes. You must not:

• interfere with the website or its security, or try to access parts of it you are not meant to;
• copy or collect content from it in bulk, including by automated means;
• place orders you do not intend to collect, or use another person’s name or mobile number.

We may change, suspend or withdraw any part of the website at any time.

3.Our products, prices and availability

• Prices are in UAE dirhams (AED) and include VAT.
• Our cookies are made by hand, so each one varies a little. Photographs are for illustration.
• Our menu changes. Some flavours are available for a limited time only, and items can sell out during the day.
• If a price or description on our website is wrong, we will tell you before you pay, and you can change or cancel your order.

4.Ordering online

• Online ordering on bakersdistrict.com is for pickup from, and dine-in at, our Jumeirah 1 shop. For delivery, you can order through Talabat, Deliveroo or Careem, whose own terms apply to those orders.
• When you place an order, you send a request to our shop. Our agreement with you is formed when our team accepts it. You can follow its progress on your order page.
• We may decline or cancel an order, for example if an item has sold out, if we are closed or cannot make it, or if we suspect misuse. If you have already paid, we will refund you in full.
• Ready times are estimates. We make every order fresh and aim to have it ready when we say.
• Pickup: collect your order from our counter, and give your name or order number.
• Dine-in: order from your table using its QR code, and we will bring your order to your table.
• Orders not collected by the end of the trading day may be cancelled. If orders placed with your number are repeatedly not collected, we may ask you to pay in advance for future orders.

5.Paying

• For pickup and dine-in orders placed on our website, you pay at our counter: when you collect, or when you have finished at your table.
• The total for your order includes VAT. A receipt or tax invoice is available at the counter.
• Where we offer card payment online, it is processed securely by our payment provider, Ziina, whose terms also apply to the payment. We never see or store your full card number.

6.Cancellations, problems and refunds

• Our products are made fresh and are perishable, so we cannot cancel an order once we have started making it. Before then, call or WhatsApp the shop on +971 4 874 0009 and we will cancel it.
• If something is wrong with your order (an item is missing, incorrect or not up to our standard), tell us the same day. We will put it right with a replacement or a refund, as appropriate.
• Nothing in these terms affects your rights under UAE consumer protection law, including Federal Law No. 15 of 2020 on Consumer Protection.

7.Allergens and dietary information

• Our kitchen handles nuts, dairy, egg, wheat (gluten), soy and sesame. The allergen statement for each product is shown on its page and is available at our counter.
• We cannot guarantee that any product is free from any allergen. This includes our vegan products, which are made in the same kitchen.
• If you have an allergy or intolerance, check the allergen statement and speak to our team before you order.

8.Rewards programme

• Our rewards programme is free to join. Your membership is linked to your mobile number.
• Cookies earn stamps, and ten stamps earn a free cookie. Other purchases may earn points, which can be used towards a purchase at the rate shown in the programme.
• Stamps and points are added when your purchase is completed at our counter, using the mobile number you give. Use the same number each time.
• One reward can be used per order. Rewards have no cash value and cannot be exchanged for money or transferred to another person.
• We may correct stamps or points recorded in error, and cancel them if the programme is misused.
• We may change or end the programme. If we do, we will give reasonable notice on our website or in our shop, and a reasonable opportunity to use rewards you have already earned.

9.Business orders

Orders from businesses, including wholesale, corporate gifting and events, are governed by the quotation and terms we send with them.

10.Intellectual property

Our website and its content, including our name, logo, photographs and text, belong to Bakers District or our licensors. You may not copy or use them for commercial purposes without our written permission.

11.Our responsibility to you

• We make our products with care, and we will do what we reasonably can to put right any problem with your order.
• To the extent permitted by UAE law, we are not responsible for indirect or consequential losses, or for delays or failures caused by events beyond our reasonable control. Our total responsibility for any order is limited to the amount paid for it.
• Nothing in these terms limits any responsibility that cannot be limited by law, including for death or personal injury caused by our negligence.
• We provide our website “as is”. We do not guarantee that it will always be available or free from errors.

12.Links to other websites

Our website links to other services, such as Talabat, Deliveroo, Careem, Instagram, WhatsApp and Ziina. We are not responsible for their content or practices, and their own terms apply.

13.Privacy

Our Privacy Policy explains how we collect and use your personal information.

14.Changes to these terms

We may update these terms from time to time and will change the date at the top of this page when we do. The terms on this page when you place an order apply to that order.

15.Governing law and disputes

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If you have a concern, please contact us first so we can try to resolve it. If we cannot, the courts of Dubai will have jurisdiction.

16.Contact us

Bakers District Bakery L.L.C, Shop S28, Wasl Port Views Building 10, Al Mina Road, Jumeirah 1, Dubai, United Arab Emirates.
Email kitchen@bakersdistrict.com · Phone and WhatsApp +971 4 874 0009